01
Report a bug
Something froze, failed, disappeared, or behaved differently from what you expected.
WiseKoin support
How can we help?
Find quick answers, troubleshoot common questions, or send a note to the team from WiseKoin’s in-app Help Center.
Open the support guideContact the team
Send feedback from inside WiseKoin.
The website does not collect support submissions. Use the Android app so your note follows WiseKoin’s implemented feedback flow.
- 1
Open WiseKoin and go to your profile.
- 2
Select Help Center.
- 3
Choose a topic, describe what happened, and add an email only if you want a reply.
- 4
Review your message, then select Send feedback.
Before you send
Keep sensitive details out of support messages.
Feedback and optional contact details are delivered through Sentry. Do not include passwords, verification codes, bank-account or card numbers, receipt images, or other sensitive financial information.
Quick answers
Frequently asked questions
Useful context for the features people most often need to understand.
Does WiseKoin connect to my bank account?
No. WiseKoin is a personal recordkeeping tool. It does not collect online-banking credentials, hold funds, or execute payments.
Are receipt, voice, or notification suggestions saved automatically?
No. These features produce suggestions for you to review. A suggestion becomes a WiseKoin transaction only after you confirm it.
What should I do if an AI suggestion is wrong?
Check every field and correct the suggestion before saving it. If the behavior is confusing or repeats, send a bug report through the in-app Help Center without attaching sensitive financial information.
Is finance-app notification access required?
No. Notification-based suggestions are optional. You can disable tracking in WiseKoin or revoke notification access through Android settings.
How do I delete my account?
Use the in-app account-deletion flow and complete its password and email-verification steps. Logging out by itself does not delete your account or records.
Why can’t I delete a financial record?
Some records cannot be removed while another record depends on them. Remove or update the dependent record first, then try again.
Your voice shapes WiseKoin
Clear details help the team understand faster.
Include what you were doing, what you expected, and what actually happened. Name and email are optional; without contact details, the team may be unable to reply.
See how to send feedback